Fresh Look for Billing and Subscription Plans 💰
Role
Product Designer
Platform
Desktop and Mobile Web
Timeline
June - July 2022
Teams
User Success, Business Development, UX Researcher, UX Writer, and Product Manager
Getting a Closer Look 👀
Getting a Closer Look 👀
Joining or subscribe packages at SIRCLO is a piece of cake! Just reach out to User Success team or hop on over to our "Tagihan dan Paket" page and subscribe directly. You can choose from our Basic and Pro plans to perfectly fit your business needs. And the best part? You can easily keep track of your subscription bill.
Joining or subscribe packages at SIRCLO is a piece of cake! Just reach out to User Success team or hop on over to our "Tagihan dan Paket" page and subscribe directly. You can choose from our Basic and Pro plans to perfectly fit your business needs. And the best part? You can easily keep track of your subscription bill.
Joining or subscribe packages at SIRCLO is a piece of cake! Just reach out to User Success team or hop on over to our "Tagihan dan Paket" page and subscribe directly. You can choose from our Basic and Pro plans to perfectly fit your business needs. And the best part? You can easily keep track of your subscription bill.
Awesome E-commerce Solutions 🤩
Awesome E-commerce Solutions 🤩
SIRCLO is a super cool company that specializes in helping businesses establish and improve their online presence. They offer awesome e-commerce solutions and support, making it easier for companies to sell their products and services online and reach a wider audience in the digital world
SIRCLO is a super cool company that specializes in helping businesses establish and improve their online presence. They offer awesome e-commerce solutions and support, making it easier for companies to sell their products and services online and reach a wider audience in the digital world
Identified Issues in Subscription 🕵️♂️
Identified Issues in Subscription 🕵️♂️
The low number of merchants signing up suggests that there are areas that need improvement on the 'Tagihan dan Paket' page's subscription feature. Several factors contribute to this issue:
Lack of clear and accessible information about the benefits and features of each plan on the 'View Packages' and 'Add On' pages.
Missing details about ongoing subscription promotions during the subscription or package renewal process.
Confusion in the subscription process flow, which needs to be aligned for a better user experience.
The low number of merchants signing up suggests that there are areas that need improvement on the 'Tagihan dan Paket' page's subscription feature. Several factors contribute to this issue:
Lack of clear and accessible information about the benefits and features of each plan on the 'View Packages' and 'Add On' pages.
Missing details about ongoing subscription promotions during the subscription or package renewal process.
Confusion in the subscription process flow, which needs to be aligned for a better user experience.
What We Aim to Achieve 🎯
What We Aim to Achieve 🎯
To tackle the issue of fewer merchants subscribing and make the subscription feature better, our main aim is to boost subscription rates. Our specific target is to achieve a whopping 50% increase in the number of monthly self-subscriptions.
By putting our efforts into achieving this goal, we strive to bring in more merchant subscriptions and make our subscription feature a big success.
To tackle the issue of fewer merchants subscribing and make the subscription feature better, our main aim is to boost subscription rates. Our specific target is to achieve a whopping 50% increase in the number of monthly self-subscriptions.
By putting our efforts into achieving this goal, we strive to bring in more merchant subscriptions and make our subscription feature a big success.
To tackle the issue of fewer merchants subscribing and make the subscription feature better, our main aim is to boost subscription rates. Our specific target is to achieve a whopping 50% increase in the number of monthly self-subscriptions.
By putting our efforts into achieving this goal, we strive to bring in more merchant subscriptions and make our subscription feature a big success.
Fixing the Subscription Feature 👨💻
Fixing the Subscription Feature 👨💻
Hey, listen up! We've identified some issues with the 'Tagihan dan Paket' page that need fixing. We gotta improve the info and visuals to make things smoother for our users. So, here's the plan:
'Lihat Paket' Menu: It'll show your current package info and payment details for paid packages. You can easily subscribe, renew, or go to the domain purchase page.
'Add On' Menu: It's your one-stop shop for packages and add-ons. Choose from different subscription packages with cool benefits, or grab extra features/products like custom domains without subscribing to a package.
We're making these changes to give you a better experience. Easy access, clear info, and a simplified subscription process. Let's make things awesome for our merchants!
Hey, listen up! We've identified some issues with the 'Tagihan dan Paket' page that need fixing. We gotta improve the info and visuals to make things smoother for our users. So, here's the plan:
'Lihat Paket' Menu: It'll show your current package info and payment details for paid packages. You can easily subscribe, renew, or go to the domain purchase page.
'Add On' Menu: It's your one-stop shop for packages and add-ons. Choose from different subscription packages with cool benefits, or grab extra features/products like custom domains without subscribing to a package.
We're making these changes to give you a better experience. Easy access, clear info, and a simplified subscription process. Let's make things awesome for our merchants!
Hey, listen up! We've identified some issues with the 'Tagihan dan Paket' page that need fixing. We gotta improve the info and visuals to make things smoother for our users. So, here's the plan:
'Lihat Paket' Menu: It'll show your current package info and payment details for paid packages. You can easily subscribe, renew, or go to the domain purchase page.
'Add On' Menu: It's your one-stop shop for packages and add-ons. Choose from different subscription packages with cool benefits, or grab extra features/products like custom domains without subscribing to a package.
We're making these changes to give you a better experience. Easy access, clear info, and a simplified subscription process. Let's make things awesome for our merchants!
Hey, for a quick moment, I wanna show you how the 'Tagihan dan Paket' page looks right now. Let's take a peek before we start the redesign.
Hey, for a quick moment, I wanna show you how the 'Tagihan dan Paket' page looks right now. Let's take a peek before we start the redesign.
Hey, for a quick moment, I wanna show you how the 'Tagihan dan Paket' page looks right now. Let's take a peek before we start the redesign.
The Outdated Design 👵🏻
The Outdated Design 👵🏻
Let's take a closer look and break down the outdated version of the "Tagihan dan Paket" page.
Let's take a closer look and break down the outdated version of the "Tagihan dan Paket" page.
Let's take a closer look and break down the outdated version of the "Tagihan dan Paket" page.
1. Text Overload and Beating Around the Bush 🤓
The page has way too much useless info about SIRCLO's plans. And if you wanna compare plans, you gotta click that "Bandingkan Paket" button, which takes you away from the page and gets you all sidetracked.
The page has way too much useless info about SIRCLO's plans. And if you wanna compare plans, you gotta click that "Bandingkan Paket" button, which takes you away from the page and gets you all sidetracked.
The page has way too much useless info about SIRCLO's plans. And if you wanna compare plans, you gotta click that "Bandingkan Paket" button, which takes you away from the page and gets you all sidetracked.
2. Getting Distracted by Add-Ons and Templates 🤷
Check out the design. They've crammed add-ons and templates on the same page as paid packages, causing distractions. Our main focus is getting merchants to subscribe to a paid plan.
Check out the design. They've crammed add-ons and templates on the same page as paid packages, causing distractions. Our main focus is getting merchants to subscribe to a paid plan.
Check out the design. They've crammed add-ons and templates on the same page as paid packages, causing distractions. Our main focus is getting merchants to subscribe to a paid plan.
3. No Promotions on the Page 🧲
Let's be real, promotions are like magnets that attract merchants to subscribe to a paid plan. But guess what? On the page and during checkout, merchants won't find any promos. It's a bummer!
Let's be real, promotions are like magnets that attract merchants to subscribe to a paid plan. But guess what? On the page and during checkout, merchants won't find any promos. It's a bummer!
Let's be real, promotions are like magnets that attract merchants to subscribe to a paid plan. But guess what? On the page and during checkout, merchants won't find any promos. It's a bummer!
4. Mobile Page Giving You a Hard Time on Your Phone! 📱
Great news! Our UX Researcher and Google Analytics data uncovered something fascinating. Turns out, a whopping 60% of SIRCLO users and merchants are avid smartphone users, relying on their mobiles to access our platform.
But, sadly, we haven't been able to make the mobile browser look good yet 😭.
Great news! Our UX Researcher and Google Analytics data uncovered something fascinating. Turns out, a whopping 60% of SIRCLO users and merchants are avid smartphone users, relying on their mobiles to access our platform.
But, sadly, we haven't been able to make the mobile browser look good yet 😭.
Generating Awesome Ideas Together! 💡
Generating Awesome Ideas Together! 💡
Getting to Know Our Rivals! 🚨
We did some digging on our competitors in the same field with membership systems. We looked into LummoShop, TokoTalk (Plugo), Jubelio, Figma, Miro, and Wix.
We did some digging on our competitors in the same field with membership systems. We looked into LummoShop, TokoTalk (Plugo), Jubelio, Figma, Miro, and Wix.
We did some digging on our competitors in the same field with membership systems. We looked into LummoShop, TokoTalk (Plugo), Jubelio, Figma, Miro, and Wix.
So, we did some digging and found some juicy info to level up our services. Check it out:
Membership Status Info: Our competitors' pages give users clear details about their membership status. Makes it easy to know where they stand.
Membership Status History: Competitors let users track their membership changes. Handy for seeing their journey.
Plan Comparison Table: Competitors have a cool table for comparing subscription plans. See the features and benefits side by side.
FAQs: Competitors have a special section for frequently asked questions. Helps users find answers and enjoy a smoother experience.
With these insights, we'll boost our own services and make our users even happier. Let's take it up a notch!
So, we did some digging and found some juicy info to level up our services. Check it out:
Membership Status Info: Our competitors' pages give users clear details about their membership status. Makes it easy to know where they stand.
Membership Status History: Competitors let users track their membership changes. Handy for seeing their journey.
Plan Comparison Table: Competitors have a cool table for comparing subscription plans. See the features and benefits side by side.
FAQs: Competitors have a special section for frequently asked questions. Helps users find answers and enjoy a smoother experience.
With these insights, we'll boost our own services and make our users even happier. Let's take it up a notch!
So, we did some digging and found some juicy info to level up our services. Check it out:
Membership Status Info: Our competitors' pages give users clear details about their membership status. Makes it easy to know where they stand.
Membership Status History: Competitors let users track their membership changes. Handy for seeing their journey.
Plan Comparison Table: Competitors have a cool table for comparing subscription plans. See the features and benefits side by side.
FAQs: Competitors have a special section for frequently asked questions. Helps users find answers and enjoy a smoother experience.
With these insights, we'll boost our own services and make our users even happier. Let's take it up a notch!
Let's Sketch and Get Creative with Crazy 8's! ✍️
In this activity, we have four key stakeholders: the Product Manager, Designer, Business Development, and User Success teams. We're using the Crazy 8's method to generate fresh ideas and solutions.
In this activity, we have four key stakeholders: the Product Manager, Designer, Business Development, and User Success teams. We're using the Crazy 8's method to generate fresh ideas and solutions.
In this activity, we have four key stakeholders: the Product Manager, Designer, Business Development, and User Success teams. We're using the Crazy 8's method to generate fresh ideas and solutions.
Why Crazy 8's? It's a quick brainstorming technique to spark creativity and find innovative solutions. The results from Crazy 8's can be seen below.
Why Crazy 8's? It's a quick brainstorming technique to spark creativity and find innovative solutions. The results from Crazy 8's can be seen below.
Why Crazy 8's? It's a quick brainstorming technique to spark creativity and find innovative solutions. The results from Crazy 8's can be seen below.
Exciting Upgrades and a Brand New Look! 💃
Exciting Upgrades and a Brand New Look! 💃
Get ready for an amazing experience! We've introduced new user flows and interfaces, making significant improvements.
Get ready for an amazing experience! We've introduced new user flows and interfaces, making significant improvements.
Get ready for an amazing experience! We've introduced new user flows and interfaces, making significant improvements.
Smooth Sailing for Users! ⛵️
Prepare for a seamless user experience! Our platform offers intuitive navigation and clear steps for easy task completion. Enjoy the journey!
Prepare for a seamless user experience! Our platform offers intuitive navigation and clear steps for easy task completion. Enjoy the journey!
Prepare for a seamless user experience! Our platform offers intuitive navigation and clear steps for easy task completion. Enjoy the journey!
Awesome New Look! ✨
Check out our revamped "Tagihan dan Paket" page with a cool new user interface. It's sleek, intuitive, and impressive!
Check out our revamped "Tagihan dan Paket" page with a cool new user interface. It's sleek, intuitive, and impressive!
Check out our revamped "Tagihan dan Paket" page with a cool new user interface. It's sleek, intuitive, and impressive!
Alright, let's take a closer look at each part of the design, piece by piece 🍰.
Alright, let's take a closer look at each part of the design, piece by piece 🍰.
Alright, let's take a closer look at each part of the design, piece by piece 🍰.
1. Sidemenu
We've improved this side menu to be better by distinguishing each user group based on their subscription type (Starter, Basic, and Professional).
We've improved this side menu to be better by distinguishing each user group based on their subscription type (Starter, Basic, and Professional).
We've improved this side menu to be better by distinguishing each user group based on their subscription type (Starter, Basic, and Professional).
Oh, by the way, if there's a user who is currently subscribed and has only 7 days left before their subscription expires, we've added an improvement so that users can directly renew their subscription from the side menu.
Oh, by the way, if there's a user who is currently subscribed and has only 7 days left before their subscription expires, we've added an improvement so that users can directly renew their subscription from the side menu.
Oh, by the way, if there's a user who is currently subscribed and has only 7 days left before their subscription expires, we've added an improvement so that users can directly renew their subscription from the side menu.
2. Widget
Membership status and expiration date are shown on the "Tagihan dan Paket" page. Renew with "Perpanjang Paket" if 7 days left. "Upgrade Sekarang" for non-subscribers. Check promotions and view bills.
Membership status and expiration date are shown on the "Tagihan dan Paket" page. Renew with "Perpanjang Paket" if 7 days left. "Upgrade Sekarang" for non-subscribers. Check promotions and view bills.
Membership status and expiration date are shown on the "Tagihan dan Paket" page. Renew with "Perpanjang Paket" if 7 days left. "Upgrade Sekarang" for non-subscribers. Check promotions and view bills.
3. Pricing Table
The pricing table is super important on this page. It helps you see the differences between our plans. We've made it easy to compare, and we even highlight our top picks. Our goal is to make it crystal clear and simple for you to choose the best plan for your needs.
The pricing table is super important on this page. It helps you see the differences between our plans. We've made it easy to compare, and we even highlight our top picks. Our goal is to make it crystal clear and simple for you to choose the best plan for your needs.
The pricing table is super important on this page. It helps you see the differences between our plans. We've made it easy to compare, and we even highlight our top picks. Our goal is to make it crystal clear and simple for you to choose the best plan for your needs.
4. Add On
We also have something special for you: Add-Ons! SIRCLO offers additional services and features that you can customize according to your needs. It's like adding extra toppings to your favorite dish. With our Add-Ons, you can enhance your online store and take it to the next level.
We also have something special for you: Add-Ons! SIRCLO offers additional services and features that you can customize according to your needs. It's like adding extra toppings to your favorite dish. With our Add-Ons, you can enhance your online store and take it to the next level.
We also have something special for you: Add-Ons! SIRCLO offers additional services and features that you can customize according to your needs. It's like adding extra toppings to your favorite dish. With our Add-Ons, you can enhance your online store and take it to the next level.
5. Promo Section
To make things even more exciting, we've got some awesome promotions for you! We want to make sure you get the best value for your money, so we're displaying ongoing discounts and special offers right on the "Tagihan dan Paket" page.
To make things even more exciting, we've got some awesome promotions for you! We want to make sure you get the best value for your money, so we're displaying ongoing discounts and special offers right on the "Tagihan dan Paket" page.
To make things even more exciting, we've got some awesome promotions for you! We want to make sure you get the best value for your money, so we're displaying ongoing discounts and special offers right on the "Tagihan dan Paket" page.
Also we add promo section in the checkout cart. It's like getting a sweet deal with every subscription!
Also we add promo section in the checkout cart. It's like getting a sweet deal with every subscription!
Also we add promo section in the checkout cart. It's like getting a sweet deal with every subscription!
6. FAQ’s Section
We know you might have some burning questions, so we've got you covered! We've compiled a list of frequently asked questions that users like you often have. Check them out and find answers to the queries you may have. We're here to help!
We know you might have some burning questions, so we've got you covered! We've compiled a list of frequently asked questions that users like you often have. Check them out and find answers to the queries you may have. We're here to help!
We know you might have some burning questions, so we've got you covered! We've compiled a list of frequently asked questions that users like you often have. Check them out and find answers to the queries you may have. We're here to help!
7. Mobile Responsive
Exciting news! 60% of SIRCLO users prefer smartphones to access our platform. We've enhanced our mobile version for smooth interactions on iOS and Android.
Device compatibility? No worries, we've got you covered!
Exciting news! 60% of SIRCLO users prefer smartphones to access our platform. We've enhanced our mobile version for smooth interactions on iOS and Android.
Device compatibility? No worries, we've got you covered!
Exciting news! 60% of SIRCLO users prefer smartphones to access our platform. We've enhanced our mobile version for smooth interactions on iOS and Android.
Device compatibility? No worries, we've got you covered!
The Big Difference We Made 🏋️♀️
The Big Difference We Made 🏋️♀️
Skyrocket Subscriptions 🚀
Exciting news! We rolled out the fresh new design for everyone on September 12, 2022.
You won't believe it, but after the redesign, we witnessed a phenomenal 200% increase 📈 in user subscriptions compared to August, where we only had 5 users subscribing.
This outstanding growth has far surpassed our initial goal of 50%. We're thrilled with the incredible results and the positive impact of our redesign. Cheers to that! 🎉🎊🥳
Exciting news! We rolled out the fresh new design for everyone on September 12, 2022.
You won't believe it, but after the redesign, we witnessed a phenomenal 200% increase 📈 in user subscriptions compared to August, where we only had 5 users subscribing.
This outstanding growth has far surpassed our initial goal of 50%. We're thrilled with the incredible results and the positive impact of our redesign. Cheers to that! 🎉🎊🥳
Exciting news! We rolled out the fresh new design for everyone on September 12, 2022.
You won't believe it, but after the redesign, we witnessed a phenomenal 200% increase 📈 in user subscriptions compared to August, where we only had 5 users subscribing.
This outstanding growth has far surpassed our initial goal of 50%. We're thrilled with the incredible results and the positive impact of our redesign. Cheers to that! 🎉🎊🥳
Talk About the Next Plan 🤔
Talk About the Next Plan 🤔
We're looking to revamp the subscription process and make it as smooth as Netflix, Spotify, and other popular services. Our goal is to create a user-friendly and hassle-free subscription flow that keeps our users engaged and satisfied. Stay tuned for the exciting updates!
We're looking to revamp the subscription process and make it as smooth as Netflix, Spotify, and other popular services. Our goal is to create a user-friendly and hassle-free subscription flow that keeps our users engaged and satisfied. Stay tuned for the exciting updates!
We're looking to revamp the subscription process and make it as smooth as Netflix, Spotify, and other popular services. Our goal is to create a user-friendly and hassle-free subscription flow that keeps our users engaged and satisfied. Stay tuned for the exciting updates!
Thank you for reading and have a nice day! 😎🤙